Welcome to Zenvia. By accessing and using our website, you agree to the following terms and conditions.
Zenvia Balance Natural S.A.S. It is a Colombian brand of natural food supplements. All information, services and products presented on this site are intended solely for informational use and do not replace the medical opinion.
Purchases, payments and shipments are subject to product availability and current logistics policies. We reserve the right to update or modify the terms at any time.
If you have doubts, please contact us before making your purchase.

product prices

The prices of the products displayed on the website of Zenvia Natural Balance S.A.S.  They are presented in Colombian pesos (COP) and include taxes applicable in accordance with current legislation in Colombia.

In the event that, due to typographical, technological or system errors, two (2) or more prices appear for the same product, the user will only be obliged to pay the lowest price that is published simultaneously and verifiable.

The prices and promotions offered on the website may differ from those available at physical points of sale, entrepreneurship fairs, distributors or multi-brand warehouses. These values apply exclusively to purchases made through this digital channel.

ZENVIA reserves the right to update, modify or discontinue prices, promotions and discounts at any time, always guaranteeing compliance with the applicable legal provisions regarding consumer protection.

Promotions and offers

If Zenvia Natural Balance S.A.S. Carry out promotional activities, advertising campaigns or special discounts, they will be informed in a clear, truthful, sufficient and timely manner to the users Through this website and other official channels of the brand.

Each promotion or offer will have Specific terms and conditions, which will indicate the circumstances of time, manner and place that govern their application, as well as the corresponding restrictions and limitations, in compliance with the regulations in force in Colombia and the provisions of the Superintendence of Industry and Commerce (SIC).

Promotions and offers:

  • They are not cumulative with each other, unless expressly stated otherwise in the particular terms of each activity.
  • They are valid only during the period of validity reported or while supplies last, whichever comes first.
  • They apply only to the sales channels specified in each case (online store, fairs, authorized distributors, etc.).

Zenvia reserves the right to modify, suspend or terminate any promotion in advance, provided that there are justified reasons and the prior and sufficient communication to the consumer is guaranteed.

Availability and stock

The availability of the products offered on the website of Zenvia Natural Balance S.A.S. It is subject to existing inventory at the time of confirming the purchase.

In the event that a product appears as available on the platform, but is exhausted at the time of processing the order, Zenvia It will inform the client in a timely manner and offer the following alternatives:

  1. Wait for product replacement, if applicable.
  2. exchange the product for another of equivalent value.
  3. Request a refund of the money paid.

The order will be understood as Confirmed only when payment has been validated and inventory verified.

Zenvia reserves the right to limit the number of units available per customer, order or transaction, when there are promotional campaigns, special offers or circumstances of extraordinary demand.

Conditions of purchase, use of the Site and Limitations of Liability

Access and use of the website Zenvia Balance Natural S.A.S.. It implies the full acceptance of the terms and conditions established here. The User acknowledges that the published information is for informational and commercial purposes, and that the purchase of the Products is subject to availability, validation of payment and compliance with the delivery procedures described on this site.

Purchases made through this portal are intended exclusively for personal use and not for resale. Zenvia reserves the right to refuse or cancel orders when there are inconsistencies in the information, unapproved payments, typographical errors, unavailability of inventory or any improper use of the platform.

The content of the website (texts, images, descriptions and prices) can be updated or modified at any time without notice. Zenvia will not be responsible for temporary interruptions of the service, technical errors, failures in the payment platform or inconveniences derived from external causes.

In relation to the products offered, it is clarified that these are food supplements and do not replace a balanced diet or the advice of a health professional. Zenvia does not assume responsibility for improper use, incorrect storage or non-compliance with consumption recommendations.