shipments

  • We ship nationwide in Colombia through certified carriers.
  • Delivery times vary between 2 and 5 business days Depending on the city and availability of the product.
  • Shipping costs are calculated during the purchase process and depend on the destination.
  • Once your order is dispatched, you will receive a tracking number.

For any concerns about the status of your order, you can write to us at sales@zenvianatural.com or via WhatsApp 317 873 7047.

RETURNS

  • for being food supplements, we only accept returns in the following cases:
  • The product arrived in poor condition.
  • The product is defective.
  • The product received does not correspond to the requested.
  • To request a return, you must write to us at  info@zenvianatural.com within the 5 business days following delivery, attaching product photos and order number.

The product must be Unopened, in its original packaging and in perfect condition to apply to return.

Refunds and exchanges

  • Once your request has been received and validated, we will make the exchange for a new product or the corresponding refund.

We do not make returns due to improper use, poor storage or non-conformity with the taste or results, since our products are complements of well-being and do not replace healthy habits.