On Zenvia Natural Balance S.A.S. We value your trust and protect your personal data in accordance with the provisions of Law 1581 of 2012 and other applicable regulations in Colombia.

1. Handling of personal data

The information you provide us (name, email, address, telephone, among others) will be used exclusively for:

  • Process and dispatch your orders.
  • Provide advice and support.
  • Manage customer service requests.
  • Send you valuable information related to wellness, lifestyle and brand new features.

We do not share or sell your data to third parties. They can only be treated by logistics allies or payment platforms for the fulfillment of your order, always under conditions of confidentiality and security.

2. Contact channels

If you want to exercise your rights of access, rectification, updating or deleting your personal information, you can write to the following official emails:
📧 info@zenvianatural.com
📧 sales@zenvianatural.com

You can also contact us via WhatsApp at 📱 317 873 7047 to receive guidance on the processing of your requests.

3. Rights of users over their data

As the owner of your personal data, you have the right to:

  • Know, update and rectify your information.
  • Request proof of the authorization granted for data processing.
  • Be informed about the use that has been given to your data.
  • file complaints with the Superintendence of Industry and Commerce (SIC) for possible violations.

Revoke the authorization and/or request the deletion of your data when the legal principles and guarantees are not respected.

4. CONSERVATION OF INFORMATION

Your personal data will be stored only for the time necessary to fulfill the purposes described and in accordance with what is required by Colombian regulations in accounting, tax and commercial matters.